Shipping policy
Shipping & Delivery
Free nationwide delivery
Gym Machines offers free standard delivery on all orders to any address in South Africa. There is no minimum order value.
Estimated delivery timeframes
| Region | Estimated delivery |
|---|---|
| Johannesburg & Pretoria | 2–3 business days |
| Cape Town | 2–3 business days |
| Durban | 3–4 business days |
| Gqeberha, East London & other major cities | 3–5 business days |
| Remote and rural areas | 5–7 business days |
Business days are Monday to Friday, excluding South African public holidays. These timeframes are estimates for standard courier items and are not guaranteed.
Large and heavy equipment
Much of what we sell is too heavy or too bulky for a standard courier. Racks, rigs, multi-gyms, treadmills, plate-loaded machines, weight stacks and bulk flooring are delivered by a dedicated freight service rather than an overnight courier, and take longer than the estimates above.
For these items we contact you before dispatch to confirm the delivery timing and to check access at the delivery address. Please tell us at that point about anything that affects the delivery: stairs, narrow passages, tight corners, gate widths, or a first-floor or basement destination. Delivery is to the address given at checkout; carrying equipment up stairs or into a specific room is not included as standard.
Courier partners
Standard courier deliveries are handled by The Courier Guy, which covers most of South Africa including outlying areas. Large and heavy equipment that is beyond a standard courier's limits is moved by a dedicated freight service instead, arranged with you before dispatch.
Assembly and installation
Assembly is not included unless a product listing states otherwise. Most equipment arrives flat-packed or part-assembled with the necessary fixings and instructions. If you would like installation arranged, ask us before ordering and we will tell you honestly whether it is available in your area.
Order processing
Orders placed before 12:00 on a business day are processed the same day. Orders placed after 12:00, or on a weekend or public holiday, are processed the next business day. You will receive a confirmation email once your order has been dispatched.
Order tracking
Once your order ships, we email you a tracking number so you can follow it through The Courier Guy's tracking. Freight deliveries of large equipment are usually booked in with you by phone or email rather than tracked parcel-by-parcel. For a status update at any time, email info@gymmachines.co.za.
Receiving your delivery
Someone must be available to receive the delivery and sign for it. Please inspect the packaging on arrival and note any visible damage before signing. If something looks damaged, photograph it and contact us within 48 hours — see our Returns & Refund Policy.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. We cannot be held responsible for an order delivered to an incorrect address supplied by the customer, and re-delivery fees may apply. If you spot a mistake, contact us immediately — we can usually correct it before dispatch.
Contact us
For any delivery question, including access, timing or lead times on a specific item, email info@gymmachines.co.za or use our contact form. We aim to respond within 1 business day.